Conflict # 27 – Observation

Clear communication is a key to conflict resolution. Say what you mean – take care in your choice of words – and listen closely to the other person.

But speaking and listening are only part of the equation. Understanding body language is equally important, because body language makes up the vast majority of communication when people are in conflict. Thus, learning to read body language will sharpen your conflict resolution skills.

Body language includes the following:

– Tone of voice
– Gestures
– Facial expressions and behaviors
– Physical position in relation to yours
– Posture
– General demeanor; relaxed or tense
– Personal grooming and choice of clothing
– The speed of speech
– The speed of response to others
– Promptness

Let’s say you learn to interpret body language correctly; that would be wonderful. At the same time, people are observing you, too. Even if they’re not watching or listening closely, they will pick up signals that reveal something about you. Growing your self-awareness – knowing how your behavior and appearance affect others – will also improve your conflict resolution skills.

Now, to make this a little more interesting, here’s a third fact about body language. Even while our body language affects the way other people see us, our body language has a direct impact on the way we feel, behave and think. It even affects the way our bodies work. Sounds weird, doesn’t it? It’s true. If you’re interested, I’ll tell you about it.

I don’t expect all of you kind readers to take a deep interest in human behavior. However, if you’re motivated to improve your handling of conflict, you’ll be wise to learn something about reading people and raising your self-awareness. There’s a lot of information out there, and I’ll share it with you, if you call me at 219-309-3928.

Thanks for reading!